Delivery and return
Delivery of your order
Delivery costs include packaging and handling and depend on the country of destination. There is a weight limit of 30 kg and a dimension limit of 300cm circumference with a maximum length of 120cm. If your order exceeds these measurements, there may be an extra charge depending on the weight, size or remote location. We will contact you before shipment.
We deliver in most European countries, if your country is not in the list, please contact us for more information. All our deliveries are done with DPD International and a tracking details will be provided and send to the email address you gave us.
PROCESSING TIMES
All orders placed via the webshop are processed at 9:00 to 16:00:00 Tuesday to Friday during our normal opening hours.
No orders are processed over the weekend or Bank Holidays.
Orders are normally dispatched within one business day of our receipt, however during COVID this has increased to 5 working days. However orders placed over the weekend may take an extra day to process due to the volume we deal with on Mondays. This may increase to 7 or 8 working days following public holidays etc.
If your order has an important deadline such as being essential for an upcoming event or holiday we recommend you choose a Courier delivery option. Please note couriers do not guarantee delivery times or service.
The dispatch information will be updated in your online account and sent via automated email at the close of business on the day your parcel leaves us.
Stock shortages are notified as we process orders by e-mail, telephone or post (last resort only). We attempt to keep all items in stock.
Our standard mainland delivery service takes approximately 3 working days from time of dispatch. Delays can and do occur due to fluctuations in demand, extreme weather events etc.
Export delivery times vary and are dependent on the destination country.
Deliveries are made between 0700 and 1900 hours Monday to Friday, excluding Public Holidays.
Most deliveries will require some one to sign for the parcel.
ORDER CANCELLATIONS
We are unable to cancel any orders once they have been processed for dispatch. So, please if you want to cancel your order, request it immediately.